At Investing.com, we are committed to providing you with the fastest and most effective support possible. To achieve this, we have streamlined our support process into one primary channel.
The best and most efficient way to get help is by using our AI Support Assistant, which is accessible via the 'Help' button on our website.
Why Use the 'Help' Button?
Our AI Support Assistant is designed to be your first point of contact for any questions or issues. Using it provides several key benefits:
- Instant Answers: Get immediate solutions for common questions and issues, 24/7.
- Smart Assistance: Our AI is trained to understand your request and guide you through troubleshooting steps.
- Seamless Ticket Creation: If the AI assistant cannot resolve your issue, it can directly create a support ticket for our human support team on your behalf. This ensures your request has all the necessary information and gets to the right people without delay.
How to Contact Support
Follow these simple steps to get the help you need:
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Locate the 'Help' Button On any page of our Help Center, look for the orange 'Help' button located in the bottom-right corner of your screen.
- Open the AI Support Assistant Click the button to open the chat window.
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Ask Your Question Type your question or describe your issue in the chat. You can use simple language, for example:
- "How do I reset my password?"
- "I have a question about my ProPicks subscription."
- "I am experiencing a technical issue with the charts."
- Follow the Prompts Our AI assistant will provide an immediate answer or ask for more details to better understand your issue. If your request requires a member of our team to investigate, the assistant will guide you through the process of creating a support ticket.
By using the 'Help' button, you ensure that your inquiry is handled through the quickest and most effective channel available. Thank you for helping us provide you with better and faster support.
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