Help Center - Report a problem

Investing.com deals with hundreds of thousands of different instruments that generate millions of quotes every minute, with dozens of thousands of active users accessing and commenting on our forums daily meanwhile we are constantly updating and improving our data and services, the magnitude of numbers by themselves means that there is always a small probability a bug to occur.

In order to better assist you, we would like to ask you to include as much information as possible about what you're experiencing. Depending on the problem, any details about the product, device (as well as version and OS), browser, as well as screenshots of what you're seeing are essential, not just for the understanding of the problem, but also for handling it efficiently, so our developers will solve it as soon as possible.

When you submit a bug report, please include the following:

1. Description of the scenario/steps that lead them to the problem so that our team we can try to reproduce it on our end.

2. Screenshots or video.

3. The link where the problem has occurred, if possible.

4. For mobile devices also include:

   • The OS ROM version (preferably a screenshot of the 'About Phone').

   • On what connection type (WiFi, 3G/4G) you encounter the issue?

   • Is the app installed on the devices' local storage or on an external SD?

   • Are you logged in when this issue happens?

5. For website issues:

   • Your OS version.

   • Your browser version.

   • Screenshot of the browser console log (F12 to open the browser's dev tools, navigate to the console log tab).

   •  

Please note: To submit missing instruments the request as 'Give a suggestion'. 

To report a problem, please contact our Support Team and one of our agents will look into your report as soon as possible.